TERMS OF USE AND PRIVACY POLICY
for Freezer Meal Pro, a New Leaf Wellness LLC company
Last Updated: March 27, 2026
PLEASE READ THESE TERMS CAREFULLY. THESE TERMS OF USE AND PRIVACY POLICY ARE LEGALLY BINDING. BY ACCESSING, PURCHASING, DOWNLOADING, OR USING ANY OF OUR WEBSITES, PRODUCTS, SERVICES, MEMBERSHIPS, DIGITAL DOWNLOADS, CLASSES, OR RELATED CONTENT, YOU AGREE TO THESE TERMS.
1. COMPANY INFORMATION
Freezer Meal Pro is owned and operated by New Leaf Wellness LLC (“Company,” “we,” “us,” or “our”), a Pennsylvania company.
Our websites may include, without limitation:
– thefamilyfreezer.com
– shop.thefamilyfreezer.com
– vip.thefamilyfreezer.com
– any related subdomains, landing pages, checkout pages, course portals, membership areas, and digital platforms we operate
For questions, please contact:
[email protected]
Mailing address:
New Leaf Wellness LLC
9329 Doral Drive
Pittsburgh, PA
2. ACCEPTANCE OF TERMS
By using our websites or purchasing, accessing, or using any of our products, services, memberships, courses, downloads, physical products, or other offerings (collectively, the “Offerings”), you agree to be bound by these Terms of Use and Privacy Policy.
If you do not agree to these Terms, do not use our websites or Offerings.
We may update these Terms from time to time. When we do, we will revise the “Last Updated” date above. Your continued use of our websites or Offerings after changes are posted means you accept the updated Terms.
3. ELIGIBILITY
You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase or use our Offerings. By using our websites or Offerings, you represent that you meet this requirement.
Our websites and Offerings are not intended for children under 13. We do not knowingly collect personal information from children under 13.
4. NATURE OF OUR OFFERINGS
Our Offerings may include digital products, online memberships, recipe libraries, classes, email content, physical products, downloads, videos, guides, printables, customer communities, live or recorded training, and related educational content.
All Offerings are provided for informational and educational purposes only.
We are not providing medical, nutritional, dietetic, legal, tax, accounting, financial, mental health, or other professional advice. Always consult an appropriate licensed professional before making decisions about your health, diet, allergies, food safety, medications, finances, or legal matters.
5. ACCOUNT REGISTRATION AND SECURITY
To access certain Offerings, you may be required to create an account. You agree to provide accurate and complete information and to keep your account information updated.
You are responsible for maintaining the confidentiality of your username and password and for all activity that occurs under your account. You agree to notify us promptly of any unauthorized use of your account.
We reserve the right to suspend or terminate access if we believe account credentials are being shared, misused, or used in violation of these Terms.
6. LICENSE AND PERMITTED USE
When you purchase or access an Offering, you are granted a limited, personal, non-exclusive, non-transferable, revocable license to access and use that Offering for your own personal, non-commercial use, subject to these Terms.
Unless we expressly state otherwise in writing, you may not:
– share your login credentials with others
– give, sell, sublicense, rent, or transfer access to any Offering
– copy, reproduce, republish, upload, post, transmit, distribute, or exploit any part of an Offering
– create derivative works based on our content
– use our materials for commercial training, resale, or client delivery
– remove copyright, trademark, or proprietary notices
– scrape, data mine, reverse engineer, or otherwise extract content or data from our websites or Offerings
– use our content to train artificial intelligence systems, machine learning models, or similar tools without our prior written permission
If additional members of your household, business, or team require access, separate purchases may be required unless we expressly state otherwise.
7. INTELLECTUAL PROPERTY
All content included in our websites and Offerings, including but not limited to recipes, text, graphics, branding, logos, product names, course materials, videos, PDFs, downloads, designs, page layouts, images, and other materials, is owned by or licensed to New Leaf Wellness LLC and is protected by copyright, trademark, and other applicable laws.
Nothing in these Terms transfers any ownership rights to you.
You may not use our intellectual property without our prior written permission, except for limited personal use expressly permitted by these Terms.
Requests for permission may be sent to:
[email protected]
8. USER CONTENT
If you submit comments, reviews, testimonials, photos, videos, recipes, tags, social content, or other materials to us or post them in our communities, groups, pages, portals, or other spaces we operate (“User Content”), you represent that:
– you own the content or have the legal right to submit it
– your submission does not violate any law or third-party rights
– your submission is not defamatory, misleading, obscene, or otherwise unlawful
By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, display, publish, distribute, edit, and promote that User Content in connection with our business, marketing, and Offerings.
If you do not want us to use a specific testimonial, photo, or submission for marketing, please tell us in writing at the time of submission or email us at [email protected].
We are not obligated to use, maintain, or return any User Content.
9. COMMUNITY STANDARDS
If you participate in any community, comments section, customer group, course portal, or related space we operate, you agree not to:
– harass, threaten, or abuse others
– post false, misleading, defamatory, or unlawful content
– infringe another person’s intellectual property or privacy rights
– post spam, malware, or malicious links
– attempt to obtain unauthorized access to accounts, systems, or data
We reserve the right to remove content and suspend or terminate access to any community or Offering at our sole discretion.
10. PAYMENTS
You agree to pay all fees and charges associated with your purchase. Prices are listed in U.S. dollars unless otherwise stated.
We may use third-party payment processors to handle transactions. We do not store full payment card details on our own servers. Your payment information is processed subject to the applicable payment processor’s terms and privacy practices.
We reserve the right to change prices at any time, but price changes will not retroactively affect completed purchases.
11. SUBSCRIPTIONS, MEMBERSHIPS, AND AUTO-RENEWAL
Some Offerings may be sold as subscriptions, memberships, installment plans, or recurring billing programs.
By enrolling in a recurring plan, you authorize us and our payment processors to charge your payment method automatically for the applicable recurring fees until you cancel.
Unless otherwise stated at checkout:
– your subscription will renew automatically at the end of each billing cycle
– you are responsible for canceling before the next renewal date if you do not wish to continue
– cancellation stops future renewals only and does not retroactively cancel or refund prior charges
You may manage or cancel your subscription through your account, if available, or by contacting:
[email protected]
12. REFUNDS AND RETURNS
Digital Products and Memberships
Because of the immediate access to digital materials, all sales of digital products, downloads, memberships, classes, and online Offerings are final unless a different refund policy is clearly stated on the applicable sales page, checkout page, or order form.
Physical Products
If we sell physical products, returns may be accepted within 30 days of delivery unless otherwise stated on the applicable product page. Returned items must be unused, in original condition, and in original packaging. Shipping charges are non-refundable unless required by law or due to our error.
To request a return or customer support, email:
[email protected]
We reserve the right to refuse returns, refunds, or exchanges that do not comply with our stated policy.
13. CHARGEBACKS
Before initiating a chargeback, you agree to contact us at [email protected] and make a good-faith effort to resolve the issue directly.
If you initiate a chargeback without first contacting us, we reserve the right to provide your agreement to these Terms, your order information, and evidence of access or delivery to the payment processor or financial institution handling the dispute.
14. SHIPPING, FULFILLMENT, AND PRODUCT AVAILABILITY
For physical products, shipping times are estimates only. We are not liable for shipping delays caused by carriers, supply issues, weather, customs, or events outside our reasonable control.
We reserve the right to limit quantities, discontinue products, substitute packaging, correct inventory errors, or cancel orders if necessary.
15. DISCLAIMERS ABOUT RECIPES, FOOD, AND HEALTH
Our content may include recipes, ingredient suggestions, meal-prep guidance, storage suggestions, freezer instructions, reheating guidance, or general food-related education. This information is provided for convenience and general informational purposes only.
You are solely responsible for:
– verifying ingredients and allergens
– determining whether recipes are appropriate for your dietary needs
– safely storing, handling, freezing, thawing, cooking, and serving food
– following applicable food safety guidance and manufacturer instructions
– adapting recipes or instructions for your equipment, environment, altitude, preferences, and health needs
We are not responsible for adverse reactions, allergies, food spoilage, cooking results, or other consequences arising from your preparation or use of any recipe, ingredient, or method.
16. NO GUARANTEES
We do not guarantee any specific outcome, result, success level, health result, savings amount, weight change, cooking result, business result, or customer experience from using our websites or Offerings.
Any testimonials, examples, or success stories are individual experiences and are not guarantees of what you will experience.
17. WEBSITE AVAILABILITY
We aim to keep our websites and Offerings available, but we do not guarantee uninterrupted access. Our websites and Offerings may be unavailable from time to time due to maintenance, updates, technical issues, platform outages, or events beyond our control.
We reserve the right to modify, suspend, or discontinue any part of a website or Offering at any time.
18. THIRD-PARTY TOOLS, LINKS, AND SERVICES
Our websites and Offerings may include links to third-party websites, software, processors, platforms, communities, or services. We are not responsible for the content, availability, privacy practices, policies, or actions of any third party.
Your use of third-party tools and websites is at your own risk and subject to their separate terms and policies.
19. DISCLAIMER OF WARRANTIES
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR WEBSITES AND OFFERINGS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND AVAILABILITY.
WE DO NOT WARRANT THAT OUR WEBSITES, CONTENT, OR OFFERINGS WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
20. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, NEW LEAF WELLNESS LLC AND ITS OFFICERS, OWNERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF OUR WEBSITES OR OFFERINGS.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO YOUR USE OF OUR WEBSITES OR OFFERINGS SHALL NOT EXCEED THE AMOUNT YOU PAID US FOR THE APPLICABLE OFFERING IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
21. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless New Leaf Wellness LLC and its officers, owners, employees, contractors, affiliates, agents, licensors, successors, and assigns from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:
– your misuse of our websites or Offerings
– your violation of these Terms
– your violation of any law or third-party right
– your User Content
22. TERMINATION
We reserve the right to suspend, restrict, or terminate your access to any website, account, community, or Offering at any time, with or without notice, if we believe you have violated these Terms, shared access improperly, acted abusively, engaged in fraud, or otherwise harmed our business or customers.
Sections that by their nature should survive termination will survive, including intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and payment obligations.
23. DISPUTE RESOLUTION
We encourage you to contact us first to resolve any concern:
[email protected]
To the fullest extent permitted by law, any dispute arising out of or relating to these Terms, our websites, or our Offerings shall be governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.
Any legal action shall be brought in the state or federal courts located in Pennsylvania, and you consent to the personal jurisdiction and venue of those courts.
24. SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
25. ENTIRE AGREEMENT
These Terms, together with any posted refund policy, shipping policy, checkout terms, or other policies specifically referenced on our websites, constitute the entire agreement between you and New Leaf Wellness LLC regarding your use of our websites and Offerings.
26. CONTACT
If you have questions about these Terms, please contact:
[email protected]
PRIVACY POLICY
Last Updated: March 27, 2026
New Leaf Wellness LLC respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our websites, purchase our products, join our email list, participate in our classes or memberships, communicate with us, or otherwise interact with our business.
By using our websites or services, you consent to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect the following categories of information:
Information You Provide Directly
This may include your name, email address, mailing address, billing address, phone number, account login information, order details, customer support messages, reviews, survey responses, and any other information you choose to provide.
Payment Information
Payments are processed by third-party processors. We do not store full payment card numbers on our own systems.
Account and Membership Information
If you create an account or join a membership, we may collect account credentials, membership status, purchase history, content access history, and related customer records.
Order and Transaction Information
This may include products purchased, subscription status, downloads, refund history, fulfillment details, and customer service records.
Automatically Collected Information
When you use our websites, we and our service providers may automatically collect certain information such as IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, date and time of visits, clicks, approximate location, and usage patterns.
Marketing and Analytics Information
We may collect information through cookies, pixels, tags, and similar technologies to understand website activity, improve marketing, measure campaigns, and personalize content and advertising.
Information from Third Parties
We may receive information from payment processors, ecommerce platforms, analytics providers, advertising platforms, social media platforms, email service providers, webinar tools, fulfillment providers, and other partners.
2. HOW WE USE YOUR INFORMATION
We may use your information to:
– provide and deliver products, memberships, downloads, and services
– process orders, payments, returns, refunds, and renewals
– create and manage your account
– provide customer support
– send order confirmations, service messages, and transactional communications
– send newsletters, promotional emails, SMS messages, or marketing communications where permitted
– personalize your website experience
– analyze usage, trends, campaign performance, and business operations
– improve our websites, content, products, customer service, and marketing
– detect fraud, security incidents, misuse, or unlawful activity
– comply with legal obligations
– enforce our terms and protect our rights
3. COOKIES, PIXELS, AND TRACKING TECHNOLOGIES
We and our service providers may use cookies, web beacons, pixels, tags, scripts, local storage, and similar technologies to:
– remember your preferences
– keep you logged in
– operate carts, checkouts, and membership areas
– understand traffic and behavior
– measure advertising performance
– personalize content and advertising
– support analytics and remarketing
These technologies may be used by us and by third parties such as analytics, advertising, ecommerce, CRM, webinar, and email platforms.
Depending on your location, you may be presented with a cookie banner or consent tool. You can also control cookies through your browser settings. Disabling cookies may affect website functionality.
4. HOW WE DISCLOSE INFORMATION
We may disclose your information to:
– payment processors
– ecommerce and checkout providers
– website hosting and technology providers
– email and SMS platforms
– advertising and analytics providers
– fulfillment and shipping partners
– customer support tools
– contractors and service providers acting on our behalf
– professional advisors, insurers, auditors, or legal counsel
– law enforcement or government authorities when required by law
– a buyer, successor, or affiliate in connection with a merger, sale, financing, restructuring, or business transfer
We do not sell your personal information for money. However, some privacy laws may classify certain ad-tech or analytics disclosures as a “sale,” “sharing,” or “targeted advertising.” Where required by law, we will honor applicable opt-out rights.
5. EMAIL, SMS, AND MARKETING COMMUNICATIONS
If you opt in, request a free resource, register for a class, make a purchase, or otherwise provide your contact information, we may send you emails or other communications about your orders, account, classes, membership, promotions, or related offers.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us at [email protected].
If we offer SMS messaging, your participation is voluntary. Message and data rates may apply. Consent to receive marketing texts is not a condition of purchase. You may opt out at any time by following the instructions in the message.
6. USER CONTENT AND PUBLIC AREAS
If you post comments, reviews, testimonials, photos, or other content in public or community areas of our websites or platforms, that content may be visible to others. Please do not post sensitive personal information in public spaces.
7. DATA RETENTION
We retain personal information for as long as reasonably necessary to:
– provide products and services
– maintain accounts and memberships
– keep business and tax records
– resolve disputes
– enforce agreements
– comply with legal obligations
Retention periods may vary depending on the type of information and legal or operational requirements.
8. DATA SECURITY
We take reasonable administrative, technical, and physical measures to protect personal information. However, no system can guarantee absolute security, and no transmission over the internet is completely secure.
You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account has been compromised.
9. CHILDREN’S PRIVACY
Our websites and Offerings are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
10. THIRD-PARTY SITES AND SERVICES
Our websites may contain links to third-party websites, tools, or platforms. We are not responsible for the privacy or security practices of those third parties. Please review their policies before submitting information to them.
11. STATE PRIVACY RIGHTS
Depending on where you live, you may have rights under applicable privacy laws, which may include the right to:
– know or access certain personal information we hold about you
– correct inaccurate personal information
– delete certain personal information
– obtain a portable copy of certain personal information
– opt out of certain uses of personal information, including targeted advertising, profiling, or certain forms of sharing
– appeal our decision if we deny a privacy request, where required by law
To exercise a privacy request, email:
[email protected]
We may need to verify your identity before processing your request. We will not discriminate against you for exercising applicable privacy rights.
12. CALIFORNIA NOTICE
If you are a California resident, you may have rights under California law, including rights related to access, deletion, correction, and opting out of certain disclosures or uses of personal information.
California residents may also designate an authorized agent to make requests on their behalf, subject to verification requirements.
13. NEVADA RESIDENTS
Nevada residents may have the right to opt out of certain future sales of covered information under Nevada law. Requests may be sent to:
[email protected]
14. INTERNATIONAL USERS
Our business is based in the United States. If you access our websites from outside the United States, you understand that your information may be transferred to, processed in, and stored in the United States and other jurisdictions where our service providers operate.
15. DO NOT TRACK
Some browsers transmit “Do Not Track” signals. Because there is not yet a universally accepted standard for responding to such signals, our websites may not respond to them.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Your continued use of our websites or services after an update means you accept the revised Privacy Policy.
17. CONTACT US
If you have questions about this Privacy Policy or want to exercise an applicable privacy right, contact:
New Leaf Wellness LLC
[email protected]
Mailing address:
145 Lake Drive
Suit 104
Wexford, PA 15090