We are so sorry to hear that you’re having an issue with your purchase from The Family Freezer!
Digital products
All digital products come with a 30-day money-back guarantee. We want you to be completely satisfied with your purchase. If you purchased an eBook or online membership, please email us at [email protected] within 30 days of the purchase date for a refund. Please include your order number as well as the email address that you used to make the purchase so we can look up your order.
Reusable Freezer Bags, Baggy Stands, Labels, and Cookbooks
As stated on our product sales pages, all sales are final. The products are shipped from our warehouse in Pennsylvania and we are not able to accept returns at this time.
If your product arrives with a manufacturing defect, please email us at [email protected] within 60 days of the purchase date. Please include a photo of the damaged product, the product description (gallon bag, quart bag, etc.), and the order number or email address you used for purchase.
Thank you for supporting our small family business!